Policies

SERVICES

Our dedication to excellence and our passion for education ensure you will receive an experience of the highest quality that is both relaxing and professional. It is our goal to provide you the highest level of satisfaction for all services. Consultations are complimentary and of the utmost importance to get a clear understanding of your desired result. If you are not satisfied with the end result, we ask for the opportunity to modify any service to achieve your desired result. We ask if an adjustment is needed that we are notified within a week of the original service, and required adjustment appointment be within the following week.

 

RESERVATIONS

For special event parties of 3 persons or more, we require a cash deposit of 50% of the total estimated cost of services for that day, at the time the reservation is made. This deposit will be applied to the cost of service for that day.

 

CANCELLATIONS

We do ask that we receive 24-hour cancellation notice for all appointments. Last-minute cancellations may be subject to service fee. “No-Call No-Show” appointments may be subject to service fee, and will be required to reserve future appointments with a credit card. “No-Call No-Show” repeats will be charged full scheduled service amount.

 

LATENESS

We ask if you are running more than 15 minutes late to understand we may need to reschedule your appointment for another time. The rescheduling requirement will be based on whether or not the service providers can perform desired service in remaining service time allotment.

 

RETURNS*

We will return or exchange homecare products up to 3 weeks after purchase date. We strive to prescribe the correct homecare products to accomplish your desired results. We will adjust your homecare prescription to better suit your needs at any time.

*Make-Up Return Policy: All make up sales are final.